The Imaging Equipment Experts
telephoneCustomer Helpline 01634 715929

Terms & Conditions

Prices

All Prices include VAT at 20% where applicable. A VAT invoice can be supplied on request.

Payment

We can accept payment by the following methods:

* UK Credit / Debit cards via our Secure Checkout
* PayPal using your PayPal account.
* Cash on Collection.  Please make an appointment by Phoning 01634 715929
* Credit or Debit card orders by Phoning 01634 715929

Stock

Our site runs a live stock control system so if an item shows in stock then it is ready for dispatch. In the unlikely event an item is out of stock due to a system error we will contact you and give you an estimated delivery time. We will also give you the option to cancel the order with a full refund or if you are happy to wait, we will dispatch the item as soon as it is back in stock. Items are usually back in stock within 7 days.

Returns Policy

We hope you will be completely satisfied with your purchase. If however there is a problem please see below for details:

* Goods Damaged in Transit/Faulty

If your goods are damaged or faulty, we request that you report it to us within 30 working days to arrange return. Once we have received the damaged/faulty goods, we will send a replacement or issue a full refund.

* If You Have Changed Your Mind

Crooked Imaging offer a 30 day no quibble returns policy.  Please see below for your rights:

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 14 (Crooked Imaging offer 30 days) working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Crooked Imaging by letter, fax or Emaile giving details of the goods ordered, Invoice Number and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Crooked Imaging at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain Jiffy Bag or outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Crooked Imaging will refund you within 30 days for any sum that has been paid by you or debited from Paypal or your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Crooked Imaging may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Returns, Crooked Imaging, Unit E1 Knights Park Ind Est, Knight Road, Rochester, Kent, ME2 2LS, United Kingdom.

Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

Warranty

All new items come with a minimum 1 Year warranty unless otherwise stated. Second hand goods are supplied with a 3 Month warranty.

Technical Support

Crooked Imaging Technical Support. We are happy to provide free technical support to all Crooked Imaging customers who require help or advice regarding products purchased from us. To obtain Technical Support please call 01634 715929 and ensure you have your invoice number to hand.

Crooked Imaging Privacy Policy

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Crooked Imaging. Crooked Imaging does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual.  Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please contact us via our online Contact Form.

Crooked Imaging will not store any financial or card information.

We will only contact you in future regarding special offers, news items etc if you have subscribed to our newsletter when signing up for an account. If you do not wish to be contacted any more please log into your account and un-check the Newsletter subscribe box.

Website Security

The entire checkout process for the Crooked Imaging web site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of your browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please contact us via our online Contact Form.

Crooked Imaging

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