The Imaging Equipment Experts
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Delivery & Returns

Deliveries

Same Working Day Despatch on most orders received before 4pm!

Most orders received and paid for before 4pm Monday to Friday are dispatched the very same day. Some larger items can't be dispatched the same day due to courier time restrictions, please call us or use the live chat if you have an urgent order to check. Any orders received during the weekend and public holidays will be dispatched the next working day.

For UK orders, we use Royal Mail 48 or 24 (Tracked for higher value orders) where possible for customer convenience. For higher value and bulky orders we will use Royal Mail or a courier service depending on package weight and size.

For UK next working day orders we will use either Royal Mail special delivery or a courier service. This will be dependent on package size and weight. Please note that for next day delivery options, orders must be received and paid for before 2.45pm Monday to Thursday. If an order is recieved on a Friday, delivery won't be made until Monday. If an order is recieved during the weekend or on a Bank holiday the order will be dispatched the next working day. Please make sure you supply a telephone number as our couriers require this to process the order.

For orders outside the UK, we use Royal Mail Air Mail Small Packets. For higher value and bulky orders we will use Royal Mail International Signed for or a courier service depending on package weight and size.

Postage Times and Prices

UK Royal Mail 48 - £2.49 for any size UK order - Normally 2 to 3 working days (including Saturdays) but please allow 7 days before contacting us regarding a missing item.

UK Royal Mail 24 - £4.99 for any size UK order - Normally 1 to 2 working days (including Saturdays) but please allow 7 days before contacting us regarding a missing item.

UK Next Day Courier - £7.99 for any UK Mainland order - Guaranteed Next working Day but not time guaranteed, for bigger items like tripods and telescopes the order must be recieved before 2.30pm. Please note that the Highlands, Northern Ireland Channel Islands and Isle of Man postage can take up to a couple of days longer.

Europe - Normally 5 to 10 working days but please allow 15 days before contacting us regarding a missing item.

Returns - Broken/Faulty Goods

If the goods are damaged, faulty or not as described, please contact us within 30 days of receipt to arrange return. We supply a returns label to make it easy and free to return the item to us. Once we have received the goods, we will send a replacement or issue a full refund.

Returns - Changed your mind

If you change your mind and the goods have not been in your possession for more than 30 days and the item(s) is in the same condition as sold, then you are entitled to return the goods to us. Please contact us by e-mail before returning the item. Please note that the cost of returning the items safely is your responsibility.

We supply a UK Tracked returns label which will be cheaper than using the standard post office service for most items. If you opt to use the returns label, the cost will be deducted from the refund. Once we have received the item(s), we will issue a refund.

Returns (non faulty) prices charged

  • upto 1000g - £3.99
  • 1001g to 1250g - £4.49
  • 1251g to 1500g - £4.99
  • 1501g to 1750g - £5.49
  • 1751g to 2000g - £7.99
Crooked Imaging

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